Job Description
Join our award-winning Louisville hotel team as an immediate Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in our luxury downtown property. This full-time role offers competitive pay, comprehensive benefits, and rapid onboarding. Perfect for hospitality enthusiasts ready to make an immediate impact in Kentucky's vibrant tourism hub.
Responsibilities
- Manage guest check-in/check-out processes with speed and accuracy
- Handle reservation inquiries, modifications, and cancellations
- Process payments and maintain accurate financial records
- Resolve guest complaints with professionalism and discretion
- Coordinate with housekeeping and maintenance teams
- Utilize property management systems (Opera/PMS)
- Provide local recommendations and tourism assistance
Qualifications
- High school diploma or equivalent required
- 1+ years hotel or customer service experience
- Strong communication and conflict resolution skills
- Proficiency in hospitality software systems
- Ability to multitask in fast-paced environments
- Flexible availability including nights/weekends
- Basic math and cash handling abilities
- Positive attitude and problem-solving mindset