Job Description
Join our award-winning hospitality team at Grand Horizon Resort as a Front Desk Agent! This entry-level position is your gateway to a thriving career in luxury guest services. We're seeking passionate individuals to create memorable experiences for our international clientele while developing professional skills in reservation management, conflict resolution, and revenue optimization. Enjoy competitive compensation, comprehensive training, and opportunities for advancement within our growing portfolio of Arizona properties.
Responsibilities
- Check-in/out guests using Opera PMS while maintaining accuracy in billing and room assignments
- Handle guest inquiries via phone, email, and in-person with exceptional professionalism
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping and maintenance teams for room readiness and special requests
- Upsell premium amenities and packages to enhance guest experience and revenue
- Maintain confidentiality of guest information and company data security protocols
Qualifications
- High school diploma or equivalent; hospitality coursework preferred
- Basic computer proficiency with ability to learn reservation systems
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environment during peak hours
- Strong problem-solving abilities with calm demeanor under pressure
- Flexible availability including weekends, holidays, and overnight shifts
- Valid Arizona driver's license and reliable transportation