Job Description
Join our award-winning team at Grand Hotel Tucson, where exceptional service meets desert luxury! We're seeking charismatic Front Desk Agents to create unforgettable guest experiences in our AAA Four-Diamond property. Enjoy weekly pay, comprehensive benefits, and career growth opportunities in Tucson's vibrant hospitality scene. Your warm welcome sets the tone for every guest's stay!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Resolve guest inquiries and issues with proactive problem-solving
- Process payments, manage cash floats, and balance daily reports
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest experiences
- Maintain security protocols and confidential guest information
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera or PMS reservation systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Tucson attractions and local services
- High school diploma or equivalent required