Job Description
Join our award-winning hospitality team in Baltimore's vibrant Inner Harbor! We're seeking passionate Front Desk Agents to create memorable guest experiences while kickstarting your career in the thriving hospitality industry. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement within our growing portfolio of premium hotels. Our commitment to employee development ensures you'll gain valuable skills in guest relations, operations, and leadership.
Responsibilities
- Deliver exceptional guest service through check-in/out processes, reservations management, and personalized assistance
- Handle guest inquiries, complaints, and special requests with professionalism and empathy
- Manage multi-line phone systems and coordinate with housekeeping/ maintenance departments
- Process payments, maintain accurate financial records, and balance daily cash reports
- Utilize hotel management software (Opera) for reservation management and guest data entry
- Uphold brand standards through meticulous room status tracking and key control procedures
- Collaborate with cross-functional teams during peak hours and special events
Qualifications
- High school diploma or equivalent; hospitality/customer service experience preferred
- Exceptional communication and interpersonal skills with a warm, approachable demeanor
- Proficiency in basic computer applications and willingness to learn hotel systems
- Strong problem-solving abilities and calm demeanor under pressure
- Flexibility to work evenings, weekends, and holidays (rotating shifts)
- Attention to detail and accuracy in financial transactions and documentation
- Valid driver's license and reliable transportation (for multi-property support)
- Ability to stand for extended periods and lift up to 25 lbs