Job Description
Join our award-winning team at the heart of Sacramento's hospitality scene! As a Front Desk Agent at Grand River Hotel, you'll be the first point of contact for discerning travelers seeking exceptional experiences. We're seeking a charismatic professional to deliver personalized service, manage seamless check-ins/check-outs, and create memorable moments in our boutique downtown property. Enjoy competitive benefits, career growth opportunities, and work in a vibrant urban environment surrounded by California's capital attractions.
Responsibilities
- Deliver exceptional guest service with warm, personalized check-in/check-out experiences
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping and maintenance teams for operational excellence
- Utilize PMS systems to process payments and maintain accurate guest records
- Resolve guest concerns promptly and escalate complex issues to management
- Act as local concierge, recommending Sacramento attractions and dining
- Maintain a pristine front desk environment and uphold brand standards
Qualifications
- Minimum 2 years hotel front desk or high-end customer service experience
- Proficiency with Opera, Cloudbeds, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments during peak hours
- Valid California driver's license with clean driving record (for occasional errands)
- Basic knowledge of Sacramento tourism and local attractions
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent; hospitality degree preferred