Job Description
Join our award-winning hospitality team at Grand Hotel Milwaukee! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in our luxury downtown property. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth within a renowned hotel chain. If you're passionate about service excellence and thrive in fast-paced environments, apply today to become part of Milwaukee's premier hospitality destination.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using Opera PMS
- Handle guest inquiries, complaints, and special requests
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Execute upselling strategies for room upgrades and amenities
- Maintain lobby area standards and security protocols
Qualifications
- 1+ years front desk or hospitality experience required
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Wisconsin driver's license preferred
- Basic knowledge of Milwaukee tourism attractions
- Ability to lift 25 lbs and stand for extended periods
- High school diploma or equivalent required