Job Description
Join our award-winning team at the heart of New Orleans' vibrant hospitality scene! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences at our luxury riverfront property. As the first point of contact, you'll embody Southern charm while managing check-in/out processes, resolving inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most dynamic cities.
Responsibilities
- Efficiently manage guest check-in/out procedures using Opera property management system
- Handle guest inquiries and resolve complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams for room readiness and maintenance requests
- Process payments, manage reservations, and maintain accurate guest records
- Execute upselling strategies for premium rooms and hotel amenities
- Maintain lobby area appearance and ensure all public spaces are immaculate
- Collaborate with concierge team to provide local recommendations and assistance
Qualifications
- Minimum 1 year front desk or customer service experience in luxury hospitality
- Proficiency in property management systems (Opera, Delphi) preferred
- Exceptional communication skills with fluency in English; Spanish a plus
- Strong problem-solving abilities and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent; hospitality degree preferred
- Valid Louisiana driver's license may be required for errands