Job Description
Join our award-winning hospitality team at Oceanview Resorts, where coastal elegance meets exceptional service! We're seeking a dynamic Front Desk Agent to create memorable guest experiences in our Virginia Beach oceanfront property. If you thrive in fast-paced environments, possess exceptional communication skills, and are passionate about delivering 5-star service, this role is your perfect shorefront opportunity.
As the first point of contact for our diverse clientele, you'll embody our resort's commitment to luxury and efficiency while managing check-ins, resolving inquiries, and coordinating with multiple departments. Enjoy competitive compensation, comprehensive benefits, and the chance to work in one of Virginia's most vibrant coastal destinations.
Responsibilities
- Efficiently manage guest check-in/check-out processes using resort management systems
- Handle guest inquiries, complaints, and requests with exceptional professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and F&B departments for seamless operations
- Execute reservation modifications and room assignments
- Maintain security protocols and safeguard guest information
- Conduct property tours and promote resort amenities/services
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency in property management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong multitasking abilities in high-pressure situations
- Basic knowledge of hotel operations and local attractions
- Professional appearance and positive demeanor
- High school diploma or equivalent required