Job Description
Join our award-winning luxury hotel in the heart of Boston as a Front Desk Agent! We're seeking a dynamic hospitality professional to deliver exceptional guest experiences while managing check-in/check-out processes, reservations, and concierge services. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities.
Responsibilities
- Manage seamless check-in/check-out procedures for guests
- Handle reservations, room assignments, and rate inquiries
- Provide personalized concierge services and local recommendations
- Resolve guest concerns with professionalism and empathy
- Maintain accurate billing records and payment processing
- Collaborate with housekeeping and maintenance teams
- Utilize property management systems efficiently
Qualifications
- 2+ years hotel front desk experience preferred
- Exceptional communication and problem-solving skills
- Proficiency in Opera or similar PMS software
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Valid Massachusetts hospitality license
- Flexible availability including weekends/holidays
- Fluency in English; Spanish beneficial