Job Description
Join our prestigious hotel team as a Front Desk Agent and become the first point of contact for our esteemed guests. We're seeking a charismatic professional to deliver exceptional hospitality experiences in the heart of New York City. If you thrive in fast-paced environments and possess a passion for customer service, this role offers career growth and competitive benefits.
Why Join Us?
- Comprehensive training and career advancement opportunities
- Health, dental, and vision insurance
- 401(k) with company match
- Employee discounts on hotel stays worldwide
- Dynamic team culture with regular team-building events
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Provide local area recommendations and assistance
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency in hotel management software (e.g., Opera, Amadeus)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of foreign languages preferred