Job Description
Join our award-winning team at Grand Hospitality Group as a Full-Time Front Desk Agent in the heart of Houston! We're seeking charismatic professionals to deliver exceptional guest experiences at our luxury downtown location. This role offers competitive pay, comprehensive benefits, and opportunities for career growth within our renowned hospitality brand. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
What We Offer:
- Health, dental, and vision insurance
- 401(k) with company match
- Employee discounts on hotel stays
- Flexible scheduling with shift work
- Professional development programs
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and accuracy
- Handle reservations, inquiries, and special requests via phone, email, and in-person
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams to resolve guest issues
- Uphold brand standards through exceptional service and attention to detail
- Utilize hotel management software (Opera) for daily operations
- Assist with emergency procedures and security protocols
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years of front desk or customer service experience
- Proficiency in hotel management systems (Opera, Delphi)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts, nights, weekends, and holidays
- Basic math and cash handling proficiency
- Valid Texas driver's license (if required for errands)
- Ability to stand for extended periods and lift 25 lbs