Job Description
Join our award-winning team at Grand Harbor Hotel, Baltimore's premier waterfront destination! We're seeking enthusiastic Front Desk Agents to create memorable guest experiences. Perfect for career starters, this role offers comprehensive training and growth opportunities in the heart of downtown Baltimore.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations and room assignments using hotel software
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Perform concierge duties and local recommendations
Qualifications
- No prior experience required – we train motivated individuals
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Basic computer proficiency
- Flexible availability including weekends/holidays