Job Description
Join our award-winning team at Grand Harbor Hotel Boston, where exceptional service meets coastal elegance! We're seeking dynamic Night Shift Front Desk Agents to be the first point of contact for our discerning guests during twilight hours. This is your opportunity to shine in a luxury hospitality environment while enjoying premium benefits, career growth opportunities, and a vibrant downtown Boston location. If you're passionate about creating memorable experiences and thrive in overnight settings, we want you on our team!
Responsibilities
- Deliver exceptional guest service during overnight hours, including check-ins, check-outs, and concierge support
- Manage reservations, room assignments, and billing inquiries with precision
- Address guest concerns promptly and professionally, ensuring satisfaction
- Collaborate with housekeeping and security teams for seamless operations
- Maintain accurate guest records and manage confidential information
- Process payments and handle cash/credit transactions securely
- Monitor safety protocols and emergency procedures during shift
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency with hotel management software (e.g., Opera, Fidelio)
- Ability to work independently and make sound decisions overnight
- Strong attention to detail in handling financial transactions
- Flexibility to work weekends, holidays, and overnight shifts
- High school diploma or equivalent; hospitality certification preferred
- Must be authorized to work in the United States