Job Description
Join our award-winning team at the prestigious Harborview Inn & Suites in downtown San Diego! We're seeking passionate individuals to deliver exceptional guest experiences at our front desk. As the first point of contact, you'll embody our commitment to luxury hospitality while enjoying competitive compensation and comprehensive benefits. Perfect for career-driven professionals seeking growth in the thriving San Diego hospitality scene.
Responsibilities
- Check in/out guests efficiently while maintaining a warm, professional demeanor
- Manage reservations and optimize room inventory through Opera PMS
- Handle guest inquiries and resolve issues with proactive problem-solving
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and local experiences to enhance guest stays
- Uphold strict security protocols and confidentiality standards
Qualifications
- Minimum 1 year front desk or hospitality experience required
- Proficiency with hotel management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid California driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of San Diego attractions and transportation
- High school diploma or equivalent required