Job Description
Immediate Hire Opportunity for Exceptional Front Desk Agents! Join Grand Hospitality Group's premier downtown Omaha location where luxury meets Midwestern charm. We're seeking dynamic individuals to deliver world-class guest experiences at our award-winning property. This is your chance to launch or advance your hospitality career with competitive pay, comprehensive benefits, and a supportive team environment.
As a Front Desk Agent, you'll be the first point of contact for our discerning guests, ensuring seamless arrivals, departures, and personalized service. We offer paid training, flexible scheduling, and opportunities for growth within our expanding portfolio. Perfect for candidates with prior hospitality experience or those ready to excel in a fast-paced customer-facing role.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and professionally
- Operate PMS systems (e.g., Opera) and maintain accurate records
- Coordinate with housekeeping, maintenance, and valet services
- Process payments and manage cash/credit transactions
- Upsell hotel amenities and local attractions
- Maintain a clean, organized front desk environment
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency with hotel management software
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational skills
- Flexible availability including nights, weekends, and holidays
- Basic math and cash handling proficiency