Job Description
Join our award-winning hospitality team at the Austin Grand Hotel, where vibrant city energy meets Southern charm! We're seeking a Weekend Front Desk Agent to be the welcoming face of our luxury property during peak guest engagement periods. This role offers the perfect blend of dynamic guest interactions and operational excellence in one of America's most exciting destinations. Enjoy competitive compensation, flexible scheduling, and opportunities for career advancement in the heart of Austin's thriving hospitality scene.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences and prompt issue resolution
- Manage reservations, room assignments, and payment processing using PMS systems
- Coordinate with housekeeping, maintenance, and valet teams to ensure seamless operations
- Upsell hotel amenities, dining options, and local experiences to enhance guest satisfaction
- Maintain accurate guest records and confidential information in compliance with privacy standards
- Respond to emergency situations calmly and according to hotel protocols
- Process guest payments and manage cash handling procedures
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency with Opera, Fidelio, or similar property management systems
- Exceptional communication skills and multi-tasking ability in fast-paced environments
- Strong problem-solving skills with a customer-first mindset
- Flexible weekend availability (Friday-Sunday shifts, including holidays)
- Basic knowledge of Austin attractions and transportation options
- Ability to stand for extended periods and lift up to 25 lbs
- TABC certification preferred or ability to obtain within 30 days