Job Description
Join our award-winning team at Grand Harbor Hotel, where luxury meets hospitality excellence. We're seeking a dynamic Front Desk Agent to be the first point of contact for our distinguished guests in the heart of Baltimore. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within our renowned hospitality brand. If you're passionate about creating memorable guest experiences and thrive in a fast-paced environment, apply today to become part of Baltimore's premier hotel team.
Responsibilities
- Deliver exceptional guest service through check-in/out processes, room assignments, and personalized assistance
- Manage reservation systems, ensuring accuracy and optimizing room occupancy
- Handle guest inquiries, complaints, and requests with professionalism and efficiency
- Process payments, maintain billing records, and reconcile daily transactions
- Coordinate with housekeeping, maintenance, and valet departments for seamless operations
- Uphold brand standards through consistent service delivery and property knowledge
- Assist with emergency procedures and safety protocols as needed
Qualifications
- Minimum 1 year experience in hotel front desk or customer service role
- Proficiency with property management systems (e.g., Opera, Amadeus)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends, evenings, and holidays
- Basic knowledge of Baltimore attractions and transportation options
- Valid driver's license preferred