Job Description
Join Austin's premier luxury hospitality destination! We're seeking passionate individuals to elevate our guest experience at the heart of the city's vibrant culture. As a Front Desk Agent, you'll be the first point of contact for discerning travelers from around the world, embodying our commitment to excellence in every interaction. Enjoy competitive benefits, career growth opportunities, and an unbeatable downtown location.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized service
- Manage room reservations and optimize inventory systems
- Resolve guest inquiries and concerns with professionalism
- Coordinate with housekeeping and maintenance teams
- Process payments and manage financial transactions
- Upsell hotel amenities and local experiences
- Maintain accurate guest records in property management systems
Qualifications
- Minimum 2 years luxury hotel front desk experience
- Proficiency with Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Texas Food Handler Certification preferred
- Valid Texas driver's license
- Fluency in English; Spanish proficiency a plus
- Knowledge of Austin attractions and local events