Job Description
Join our award-winning team at Grand Harbor Hotel in downtown Seattle! We're seeking enthusiastic Front Desk Agents to create memorable guest experiences. No prior experience required – we provide comprehensive training to develop your hospitality skills. Enjoy competitive pay, benefits, and a dynamic work environment in one of America's most vibrant cities. Apply today to start your career in hospitality!
Responsibilities
- Check guests in/out efficiently using our property management system
- Manage reservations and room assignments with precision
- Answer multi-line phones and handle guest inquiries professionally
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns with empathy and problem-solving
- Uphold hotel safety and security protocols
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Exceptional customer service mindset
- Ability to work flexible shifts including weekends
- Detail-oriented with organizational abilities
- Positive attitude and teamwork focus
- No experience necessary – training provided!