Job Description
Join our award-winning Denver hotel team and unlock your potential in hospitality! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences with weekly pay and growth opportunities. Enjoy competitive benefits, flexible scheduling, and a vibrant downtown Denver location. Perfect for career-driven individuals seeking stability and advancement in the luxury hospitality sector.
Responsibilities
- Manage guest check-ins/checkouts with efficiency and warm hospitality
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns promptly and exceed service expectations
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain accurate guest records and confidentiality protocols
- Upsell hotel amenities and services to enhance guest experience
- Process daily reports and maintain front desk inventory
Qualifications
- 1+ years hotel or customer service experience required
- Proficiency in hotel management systems (e.g., Opera, RoomKey)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent; hospitality certification preferred
- Valid Colorado driver's license (if required for local errands)
- Basic math and cash handling accuracy
- Spanish bilingual a plus