Job Description
Join our prestigious hotel in the heart of Washington DC as a Front Desk Agent. You'll be the first point of contact for our international guests, delivering exceptional service while experiencing the vibrant culture of the nation's capital. We provide comprehensive training and a supportive team environment to help you thrive in this dynamic role.
Responsibilities
- Efficiently manage guest check-in/check-out processes using our property management system
- Handle guest inquiries, requests, and concerns with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, valet, and concierge departments to ensure seamless guest experiences
- Uphold brand standards while maintaining a clean, organized front desk area
- Assist with reservation management and room status updates
Qualifications
- No prior experience required - we provide extensive onboarding training
- Exceptional verbal communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including weekends and holidays
- Proficiency with basic computer applications
- High school diploma or equivalent required
- Positive attitude and passion for hospitality