Job Description
Join our award-winning team at Grand Hotel Oklahoma City as a Front Desk Agent! We're urgently seeking charismatic hospitality professionals to create unforgettable guest experiences. As the first point of contact, you'll embody our brand's excellence while managing check-ins, reservations, and guest requests with precision and warmth. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your people skills shine. Apply today to start your hospitality career journey!
Responsibilities
- Manage seamless check-in/check-out processes using hotel management systems
- Handle guest inquiries, requests, and complaints with exceptional service
- Process payments, manage cash floats, and maintain accurate financial records
- Coordinate with housekeeping and maintenance for room readiness and maintenance
- Utilize reservation systems to optimize room occupancy and revenue
- Perform daily audits and prepare shift reports
- Uphold brand standards through professional appearance and conduct
Qualifications
- 1+ years front desk or customer service experience in hospitality
- Proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred