Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Horizon Hotels in downtown Phoenix! We're seeking dynamic individuals to deliver exceptional guest experiences during morning, evening, overnight, and weekend shifts. This is your chance to master guest relations while working in a fast-paced environment with growth opportunities into supervisory roles. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture.
Responsibilities
- Check guests in/out efficiently using Opera property management system
- Handle reservation modifications and inquiries with precision
- Process payments and manage cash drawer accountability
- Resolve guest complaints and service escalations professionally
- Coordinate with housekeeping and maintenance teams for seamless operations
- Market hotel amenities and local attractions to enhance guest stays
- Maintain accurate guest records and confidential information
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency with hotel management software (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling aptitude
- Valid Arizona driver's license (for local shuttle operations)
- Spanish bilingualism strongly preferred