Job Description
Join the heart of hospitality at Grand Plaza Hotel Fresno! We're seeking a dynamic Front Desk Agent to create unforgettable guest experiences in California's Central Valley. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and career growth in a vibrant urban oasis.
Responsibilities
- Efficiently manage guest check-in/check-out processes with accuracy and warmth
- Handle reservation modifications and special requests with exceptional service
- Resolve guest concerns promptly while maintaining brand standards
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for operational excellence
- Utilize property management systems for inventory and reporting
- Uphold safety protocols and emergency procedures
- Collaborate with team members to exceed guest satisfaction goals
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license (if applicable to duties)
- Basic math and cash handling accuracy
- Knowledge of Fresno attractions and local services
- Ability to stand for extended periods and lift 15 lbs