Job Description
Join our dynamic hospitality team as a Part-Time Front Desk Agent at the prestigious Grand Bay Hotel Oakland. We're seeking energetic professionals to deliver exceptional guest experiences during flexible shift-based schedules. This role is perfect for students, career-changers, or hospitality enthusiasts seeking flexible hours in Oakland's vibrant downtown district.
As the first point of contact, you'll manage check-in/check-out processes, handle reservations, and resolve guest inquiries with professionalism and warmth. Our state-of-the-art facilities and diverse clientele offer unparalleled exposure to luxury hospitality operations.
Competitive hourly rates, complimentary meals during shifts, and opportunities for advancement await. Apply now to become part of Oakland's premier hospitality destination!
Responsibilities
- Efficiently manage guest check-in/check-out procedures using hotel management systems
- Process reservations, modify bookings, and maintain accurate room status logs
- Respond to guest inquiries via phone, email, and in-person with exceptional service
- Coordinate with housekeeping, maintenance, and security departments for seamless operations
- Process payments and manage billing discrepancies with attention to detail
- Uphold brand standards through consistent cleanliness and professional appearance of the lobby area
- Assist with emergency procedures and resolve guest complaints with diplomacy
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year front desk or customer service experience
- Proficiency in hotel management systems (Opera, Cloudbeds, or similar)
- Exceptional communication skills in English; bilingual (Spanish) strongly preferred
- Strong problem-solving abilities and conflict resolution skills
- Flexible availability including nights, weekends, and holidays
- Basic math skills for handling cash and payment processing
- Valid California driver's license and reliable transportation