Job Description
Join our award-winning team at Grandview Hospitality Group as a Front Desk Agent in Washington, Ohio! We're seeking a charismatic professional to create unforgettable guest experiences at our premium boutique hotel. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within our renowned hospitality brand.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations and optimize room inventory
- Resolve guest inquiries and concerns with professionalism
- Process payments and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Utilize hotel management systems efficiently
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel or customer service experience
- Exceptional communication and problem-solving skills
- Proficiency in PMS systems (Opera/Micros)
- Ability to multitask in fast-paced environments
- Flexible availability including nights/weekends
- Basic knowledge of local attractions