Job Description
Join our award-winning team as an immediate Front Desk Agent at Grand Hotel Austin! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of Texas' vibrant capital. This full-time role offers competitive compensation, comprehensive benefits, and rapid onboarding for qualified candidates. If you thrive in dynamic hospitality environments and possess outstanding communication skills, we want to hear from you today!
Responsibilities
- Manage seamless guest check-in/check-out processes with attention to detail
- Handle reservation inquiries, room assignments, and payment processing
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping and maintenance teams for optimal operations
- Utilize hotel management systems (Opera, Cloudbeds) efficiently
- Execute upselling strategies for room upgrades and amenities
- Maintain accurate records of guest preferences and special requests
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency with property management systems and MS Office Suite
- Exceptional multitasking abilities in fast-paced environments
- Strong problem-solving and conflict resolution skills
- Flexible availability including nights, weekends, and holidays
- Valid Texas driver's license and reliable transportation
- High school diploma or equivalent required