Job Description
Join our award-winning team at the prestigious Grand Plaza Hotel in downtown Raleigh! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during our high-energy night shift. This role is perfect for hospitality professionals who thrive in fast-paced environments and enjoy being the first point of contact for our discerning guests. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth within our renowned hospitality brand.
Responsibilities
- Check in/out guests efficiently using hotel management systems while maintaining accuracy
- Handle guest inquiries and resolve issues with professionalism and discretion
- Manage reservations, room assignments, and billing processes
- Coordinate with housekeeping and security departments for seamless operations
- Process payments and maintain accurate financial records
- Uphold brand standards through exceptional service and attention to detail
Qualifications
- Minimum 1 year experience in hotel front desk or customer service role
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight shifts (11 PM - 7 AM)
- Valid North Carolina driver's license preferred
- Flexible availability including weekends and holidays
- Basic knowledge of Raleigh attractions and services