Job Description
Join the vibrant hospitality team at Omaha Grand Hotel, where exceptional service meets Midwestern charm! We're seeking enthusiastic entry-level Front Desk Agents to create memorable experiences for our guests. As the first point of contact, you'll embody our commitment to professionalism and warmth while handling check-ins, managing reservations, and resolving inquiries with finesse. Enjoy a supportive environment with comprehensive training, career advancement pathways, and a dynamic downtown Omaha location. If you thrive in fast-paced settings and take pride in delivering outstanding customer service, this is your gateway to a rewarding hospitality career!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel software systems
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments accurately and maintain secure financial documentation
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Provide local recommendations to enhance guest experiences
- Perform nightly audits and generate operational reports
Qualifications
- High school diploma or equivalent; hospitality certification a plus
- 0-2 years customer service experience in hospitality or retail
- Proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with a calm demeanor under pressure
- Basic math skills for financial transactions
- Ability to work flexible shifts, including nights/weekends/holidays
- Valid driver's license preferred for local errands