Job Description
Join our award-winning luxury hotel in the heart of Kansas City! We're seeking a passionate Guest Services Manager to deliver exceptional experiences for our discerning guests. As a key leader in our hospitality team, you'll oversee front desk operations, train staff, and ensure flawless service execution. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities.
Responsibilities
- Manage front desk operations including check-in/check-out processes and room assignments
- Train and mentor guest services staff on service standards and hotel systems
- Resolve guest inquiries and complaints with professionalism and discretion
- Coordinate with housekeeping and maintenance teams for seamless operations
- Monitor guest satisfaction metrics and implement improvement strategies
- Assist with VIP guest arrangements and special event coordination
- Conduct daily briefings and staff performance evaluations
Qualifications
- 3+ years hotel management experience with front desk leadership
- Proficiency in hotel management systems (Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Missouri food handler certification preferred
- Associate degree in hospitality management or equivalent experience
- Strong knowledge of Kansas City tourism and attractions
- Spanish language proficiency highly desirable