Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotel in the heart of Manhattan! We're seeking energetic, customer-focused professionals to create memorable experiences for our global guests. No prior experience required – we provide comprehensive training to launch your hospitality career. Enjoy competitive benefits, career advancement opportunities, and work in one of NYC's most iconic locations.
Responsibilities
- Provide exceptional customer service to hotel guests during check-in/check-out processes
- Manage reservations, room assignments, and billing inquiries using hotel software
- Handle guest requests, complaints, and special arrangements with professionalism
- Process payments, maintain accurate cash drawer, and reconcile daily transactions
- Collaborate with housekeeping, maintenance, and management teams
- Uphold brand standards and safety protocols at all times
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Basic computer literacy and ability to learn hotel systems
- Professional appearance and positive attitude
- Ability to multitask in a fast-paced environment
- No prior experience required – training provided
- Flexibility to work weekends, evenings, and holidays