Job Description
Join our award-winning team at the heart of Albuquerque's vibrant hospitality scene! We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences at our luxury downtown property. This full-time role offers competitive compensation, career growth opportunities, and a dynamic work environment in the Land of Enchantment.
Responsibilities
- Provide 5-star guest check-in/check-out services with warm, personalized interactions
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly while maintaining service excellence standards
- Collaborate with housekeeping and maintenance teams for seamless operations
- Utilize property management systems to optimize occupancy and revenue
- Train new team members on hotel procedures and brand standards
Qualifications
- 2+ years hotel front desk or customer service experience
- Proficiency with Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts, including nights/weekends/holidays
- Valid New Mexico driver's license and clean driving record
- Bilingual (English/Spanish) preferred
- Hotel Management certification a plus