Job Description
Join our vibrant team at the Grand Capital Hotel in the heart of Washington, DC! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences with daily pay options. Perfect for flexible schedules, this role offers immediate earnings while working in a luxury environment. You'll be the first point of contact for international and domestic guests, ensuring seamless check-ins and memorable stays.
Responsibilities
- Efficiently process guest check-ins/check-outs using hotel management systems
- Resolve guest inquiries and service requests with prompt professionalism
- Manage reservations, room assignments, and payment processing
- Coordinate with housekeeping and maintenance teams for guest satisfaction
- Maintain accurate records of guest preferences and special requests
- Provide local attraction recommendations and transportation assistance
- Uphold brand standards through exceptional service and attention to detail
Qualifications
- Previous hotel front desk or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency in hotel property management systems (e.g., Opera, Fidelio)
- Ability to multitask in fast-paced environments
- Basic cash handling and payment reconciliation skills
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required