Job Description
Join our award-winning team at Grand Hospitality Group as a Guest Services Associate! No prior experience is needed – we provide comprehensive training to launch your hospitality career. Located in the heart of Charlotte's vibrant Uptown district, our luxury hotel offers competitive pay, career advancement opportunities, and a supportive work environment. If you're passionate about creating memorable guest experiences and thrive in dynamic settings, this is your perfect entry point into the hotel industry.
Responsibilities
- Warmly welcome and assist guests with check-in/check-out processes
- Handle guest inquiries and resolve service issues promptly
- Manage reservations and coordinate with housekeeping/restaurant teams
- Process payments and maintain accurate transaction records
- Conduct daily room status updates and manage key inventory
- Uphold brand standards through exceptional service delivery
- Participate in cross-departmental training programs
Qualifications
- No prior hotel experience required – training provided!
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, POS systems)
- Ability to stand/walk for extended periods
- Flexible availability including weekends/holidays
- Valid North Carolina driver's license (if required for errands)
- Positive attitude and problem-solving mindset