Job Description
Are you a people person with a passion for hospitality? We are looking for a dynamic Front Desk Agent to join our award-winning team in Oakland, CA. In this role, you will be the face of our hotel, ensuring every guest feels welcomed and valued from the moment they arrive. We offer a supportive environment where you can grow your career in the travel and tourism industry.
Responsibilities
- Greet and welcome guests warmly upon arrival, processing check-ins efficiently.
- Manage reservations, room assignments, and guest inquiries via phone and email.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Handle guest complaints or requests professionally to ensure high satisfaction scores.
- Process payments and prepare nightly reports accurately.
- Assist with concierge services and local area recommendations.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service or hospitality experience is a plus but not mandatory for entry-level candidates.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and property management systems.
- Ability to work flexible shifts, including weekends and holidays.
- Professional appearance and demeanor.
- Problem-solving skills and a positive attitude.