Job Description
Join our award-winning team at the Grand Plaza Hotel in downtown San Jose! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in California's vibrant tech capital. As the first point of contact, you'll embody our luxury hospitality standards while managing check-ins, handling inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most dynamic cities.
Responsibilities
- Efficiently manage guest check-in/check-out processes with speed and precision
- Resolve guest inquiries and concerns with professionalism and empathy
- Coordinate with housekeeping, maintenance, and F&B departments
- Maintain accurate reservation and billing records using Opera PMS
- Upsell hotel amenities and services to enhance guest satisfaction
- Handle cash transactions and payment processing securely
- Execute emergency procedures and safety protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of San Jose attractions and transportation
- High school diploma or equivalent; hospitality degree preferred
- Valid California driver's license (for vaif service)
- Ability to lift 25 lbs and stand for extended periods