Job Description
Join our award-winning hospitality team as a Front Desk Agent at Miami Beach Resort! We're seeking dynamic professionals to deliver exceptional guest experiences in our vibrant beachfront location. This immediate hire opportunity offers competitive compensation and a chance to work in one of Florida's most iconic destinations. If you're passionate about service excellence and thrive in fast-paced environments, apply today!
Responsibilities
- Check guests in/out efficiently using property management systems
- Handle reservations, room assignments, and payment processing
- Resolve guest inquiries with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Provide local attraction recommendations and assistance
- Maintain accurate guest records and billing information
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience preferred
- Proficiency in PMS systems (Opera, Cloudbeds)
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights/weekends
- Basic knowledge of Miami tourism landscape
- Valid Florida driver's license (if airport transfers required)