Job Description
Join our award-winning hospitality team at Grand Plaza Hotels Cleveland! We're seeking charismatic Weekend Front Desk Agents to create exceptional guest experiences during high-demand periods. This role is perfect for energetic professionals who thrive in fast-paced environments and value teamwork. Enjoy competitive pay, complimentary hotel stays, and opportunities for advancement in a luxury setting. Our downtown location offers easy access to Cleveland's vibrant attractions and cultural scene.
Responsibilities
- Check in/out guests efficiently while maintaining a warm, professional demeanor
- Manage reservations, billing inquiries, and payment processing
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest complaints with empathy and proactive solutions
- Operate property management systems and maintain accurate records
- Assist with VIP guest services and special requests
- Ensure lobby area remains pristine and welcoming
- Participate in weekend staff meetings and training sessions
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability for weekends and holidays
- Basic math and cash handling proficiency
- Valid Ohio driver's license preferred