Job Description
Join our award-winning luxury hotel in the heart of Houston! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences while managing seamless check-in/out processes. This role is perfect for hospitality professionals who thrive in fast-paced environments and take pride in creating memorable stays for international and domestic travelers.
What We Offer: Competitive hourly rates, comprehensive benefits package, career advancement opportunities, and a dynamic team culture. Enjoy complimentary hotel stays and exclusive employee perks!
Responsibilities
- Manage guest check-in/check-out procedures efficiently using Opera property management system
- Handle reservation modifications, cancellations, and room assignments with precision
- Resolve guest inquiries and complaints with professionalism and empathy
- Process payments, manage cash floats, and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean, organized front desk area at all times
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Texas driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Houston attractions and transportation
- Positive attitude with a genuine passion for hospitality