Job Description
Are you looking for a stable career with weekly pay in the heart of Columbus? Join The Grand Columbus Hotel as our new Front Desk Agent. We are a premier hospitality destination dedicated to excellence, and we are seeking a friendly, professional individual to represent our brand.
In this role, you will be the first point of contact for our guests, ensuring their stay is memorable from start to finish. We offer a dynamic work environment, competitive benefits, and a supportive team culture.
Responsibilities
- Provide exceptional customer service by greeting guests warmly and efficiently managing check-ins and check-outs.
- Operate hotel management software to process reservations and handle billing accurately.
- Answer multi-line phone systems, directing calls and taking detailed messages.
- Resolve guest inquiries and complaints promptly and professionally to ensure high satisfaction levels.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist in coordinating room service requests and housekeeping duties.
- Uphold hotel policies and safety procedures at all times.
Qualifications
- High school diploma or GED required.
- Previous experience in a front desk or hospitality role is preferred but not mandatory.
- Proficiency in Microsoft Office and hotel PMS systems.
- Strong verbal communication and interpersonal skills.
- Ability to work flexible shifts, including weekends and holidays.
- Professional appearance and a positive attitude.