Job Description
Join the heart of hospitality at our luxury downtown Charlotte hotel! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll manage check-ins/out, handle reservations, and resolve inquiries with professionalism and warmth. Enjoy competitive benefits, career growth opportunities, and a vibrant team environment in North Carolina's premier destination.
Responsibilities
- Seamlessly manage guest check-in/check-out processes and reservation inquiries
- Address guest concerns with empathy and solutions-focused approach
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize hotel management systems (Opera) for daily operations
- Execute upselling strategies for room upgrades and amenities
- Maintain cleanliness and organization of the front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid North Carolina driver's license (if required for property errands)
- Basic knowledge of local attractions and transportation
- High school diploma or equivalent
- Positive attitude with strong attention to detail