Job Description
Launch Your Hospitality Career Today
Are you a people person looking for an exciting opportunity to grow? Grand Horizon Hospitality is seeking a friendly and professional Front Desk Agent to join our award-winning team in the heart of Atlanta. We pride ourselves on exceptional service, and we provide comprehensive training for all new hires, meaning no prior experience is required to apply!
As the first point of contact for our guests, you will set the tone for their entire stay. We are looking for individuals who are reliable, eager to learn, and ready to become the face of our brand.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and departure, ensuring a welcoming and memorable experience.
- Check-in/Check-out: Process reservations and manage guest check-ins and check-outs efficiently using our property management system.
- Communication: Answer incoming calls and respond to emails with a professional, polite, and helpful demeanor.
- Information Desk: Provide accurate information about local attractions, dining, and transportation to guests.
- Area Maintenance: Maintain the cleanliness and organization of the front desk, lobby, and public areas.
- Problem Solving: Assist with guest requests and resolve any minor issues to ensure guest satisfaction.
Qualifications
- No Experience Required: We value attitude over experience. Full training is provided.
- Communication Skills: Excellent verbal communication and interpersonal skills.
- Computer Literacy: Basic computer skills and the ability to learn new software quickly.
- Reliability: Must be punctual, responsible, and available to work flexible shifts, including weekends and holidays.
- Education: High school diploma or equivalent required.
- Professionalism: A neat appearance and a professional attitude.