Job Description
Are you a people-person looking for an exciting career in the hospitality industry? Sunset Hospitality Group is seeking a dedicated and enthusiastic Front Desk Agent to join our dynamic team in Jacksonville, FL.
We are looking for candidates who are eager to learn and grow. No prior experience is required—we provide comprehensive training to help you master your role and succeed in a premium environment.
Why Join Our Team?
- Competitive hourly pay ranging from $15.00 to $18.00.
- Opportunities for rapid career advancement within the hospitality sector.
- A supportive, inclusive, and professional work culture.
- Employee discounts on dining and hotel services.
If you have a friendly demeanor and a genuine passion for service, we want to hear from you!
Responsibilities
- Greet and Welcome: Provide a warm and professional welcome to all guests upon arrival, setting the tone for their stay.
- Check-in/Check-out: Efficiently manage the registration process, including verifying identification, processing payments, and issuing room keys.
- Communication Hub: Answer incoming calls, respond to emails, and address guest inquiries regarding amenities, local directions, and services.
- Problem Solving: Handle guest complaints or unexpected issues professionally and promptly to ensure a memorable experience.
- Lobby Maintenance: Maintain the cleanliness, organization, and professional appearance of the front desk area and lobby.
- Reservation Management: Assist with managing room bookings and updating the central reservation system accurately.
Qualifications
- Age Requirement: Must be at least 18 years old.
- No Experience Required: Prior hospitality experience is a plus, but not mandatory for this entry-level role.
- Communication Skills: Excellent verbal and written communication skills with a friendly, professional, and welcoming tone.
- Computer Literacy: Basic proficiency with computer systems, email, and reservation software is helpful.
- Appearance: Professional appearance and grooming standards are required to represent our brand.
- Reliability: Ability to work flexible shifts, including weekends, holidays, and evenings.