Job Description
Join our award-winning team at the Grand Harbor Hotel in Boston! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in our luxury waterfront property. With weekly pay and competitive benefits, this role offers growth opportunities in Boston's thriving hospitality scene. You'll be the first point of contact for discerning travelers, embodying our commitment to excellence and personalized service.
As a cornerstone of our guest relations team, you'll handle check-ins/out, manage reservations, resolve inquiries with professionalism, and maintain seamless operations. If you thrive in fast-paced environments and possess a passion for hospitality, we invite you to apply and become part of our Boston legacy.
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS systems
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns with empathy and proactive solutions
- Process payments accurately and maintain secure cash handling protocols
- Coordinate with housekeeping, maintenance, and dining teams
- Uphold brand standards through consistent service delivery
- Assist with VIP guest requests and special arrangements
- Participate in daily briefings and training sessions
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency in hotel management systems (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure scenarios
- Basic knowledge of Boston attractions and transportation
- Flexible availability including nights/weekends/holidays
- Valid Massachusetts driver's license preferred
- Strong attention to detail and organizational abilities