Job Description
Join the vibrant heart of hospitality at Grand Plaza Hotel, where luxury meets local charm in the heart of Manhattan. We're seeking passionate individuals to create unforgettable experiences for our global guests. As a premier destination in NYC, we offer competitive benefits, career growth opportunities, and a dynamic team environment. If you thrive in fast-paced settings and possess exceptional people skills, this is your chance to shine in one of the world's most exciting cities.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping, maintenance, and dining departments for seamless operations
- Maintain accurate guest records and confidentiality in our property management system
- Upsell hotel amenities and services to enhance guest satisfaction
- Monitor security procedures and emergency protocols
Qualifications
- Minimum 2 years of front desk experience in luxury or boutique hotels
- Proficiency with Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask efficiently during high-volume periods
- Valid New York State hospitality license (if applicable)
- Fluency in English; additional languages strongly preferred
- Flexible availability including nights, weekends, and holidays
- Attention to detail with strong organizational abilities