Job Description
Join our award-winning team at Grand Hospitality Group in vibrant Fort Worth! We're seeking passionate individuals to deliver exceptional guest experiences at our downtown boutique hotel. Perfect for students and professionals seeking flexible hours in the heart of Texas' cultural hub. Enjoy competitive pay, free parking, and a supportive work environment where your hospitality career can flourish.
Responsibilities
- Provide exceptional guest service at the front desk and throughout the property
- Manage check-in/check-out processes and room reservations efficiently
- Handle guest inquiries and resolve issues with professionalism and empathy
- Maintain cleanliness and organization of public areas and guest rooms
- Collaborate with housekeeping and maintenance teams to uphold service standards
- Process payments and manage cash drawer accurately
- Assist with event setup and guest services for on-site functions
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer proficiency and point-of-sale system knowledge
- Attention to detail and problem-solving abilities
- Must be able to stand for extended periods and lift up to 25 lbs
- Valid Texas driver's license (if driving shuttle service)
- High school diploma or equivalent required