Job Description
Join Metro Hospitality Group as a Front Desk Agent and experience the perfect blend of flexibility and stability! We're seeking energetic professionals to provide exceptional guest services during evening and overnight shifts. With our revolutionary daily pay option, you'll receive your earnings immediately after each shift – no more waiting for payday!
This role is ideal for students, gig workers, and night owls seeking consistent income with schedule flexibility. Our downtown Detroit location offers a vibrant work environment with competitive compensation and growth opportunities. If you thrive in fast-paced settings and excel at creating memorable guest experiences, we want you on our team!
Responsibilities
- Manage check-in/check-out processes with precision and efficiency
- Handle guest inquiries, resolve complaints, and provide local recommendations
- Process payments and maintain accurate financial records
- Monitor security systems and ensure guest safety protocols
- Coordinate with housekeeping and maintenance teams
- Utilize PMS software for reservations and room assignments
- Uphold brand standards and maintain a pristine lobby environment
Qualifications
- Minimum 1 year customer service or hospitality experience
- Strong communication and conflict resolution skills
- Ability to work independently during overnight shifts
- Proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Valid driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Basic math and cash handling proficiency
- Professional appearance and positive attitude