Job Description
Join our award-winning luxury hotel in the heart of Atlanta as a Front Desk Agent. Be the first point of contact for our esteemed guests, delivering exceptional service that embodies Southern hospitality. Enjoy competitive benefits, career growth opportunities, and a vibrant downtown location near major attractions.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations, billing inquiries, and guest requests with precision
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest complaints with empathy and resolve issues promptly
- Maintain accurate guest records and confidential information
- Promote hotel amenities and upsell premium services
Qualifications
- 2+ years front desk or hospitality experience preferred
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Georgia driver's license and reliable transportation
- Professional appearance and customer-focused mindset
- Basic knowledge of Atlanta tourism attractions