Job Description
Join our award-winning luxury hotel team in downtown Detroit! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences in a vibrant urban setting. This is an immediate hire opportunity offering competitive pay, comprehensive benefits, and career growth within a renowned hospitality brand. Perfect for detail-oriented professionals who thrive in fast-paced environments and take pride in creating memorable stays for international travelers and business guests alike.
Responsibilities
- Check in/out guests efficiently using Opera PMS while maintaining accuracy in billing and room assignments
- Handle guest inquiries via phone, email, and in-person with professionalism and local knowledge
- Process payments, manage cash drawers, and resolve billing discrepancies
- Coordinate with housekeeping, maintenance, and valet teams for seamless guest services
- Upsell premium rooms, dining packages, and local attractions to enhance guest experience
- Maintain security protocols and confidential guest information
- Assist with VIP arrivals and special event coordination
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency with hotel management systems (Opera, Fidelio)
- Exceptional communication skills in English; bilingual (Spanish) preferred
- Ability to multitask in high-pressure situations with attention to detail
- Valid Michigan driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Detroit attractions and transportation systems
- Positive attitude and problem-solving mindset