Job Description
Join our award-winning team as a Front Desk Agent at our luxury downtown Charlotte property! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences during morning, evening, and overnight shifts. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and take pride in creating memorable stays.
Our competitive compensation includes benefits, career growth opportunities, and a vibrant work culture. If you're passionate about hospitality and ready to shine behind the front desk, apply today!
Responsibilities
- Manage check-in/check-out processes with accuracy and efficiency
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize property management systems to update reservations and availability
- Uphold brand standards through exceptional service delivery
- Assist with emergency procedures and safety protocols
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency in property management systems (Opera/Micros)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of hotel operations and local area